This week, we’ll hit 10,000 essential process runs at Shiplab. That means that over the last few years, someone on our team or I have manually kicked off these critical operations 10,000 times.
Our customers operate in a world where timing, accuracy, and reliability aren’t just expected—they’re absolutely essential. Their data isn’t just information—it’s promises, commitments, and the backbone of their operations. They count on us to be precise, dependable, and ahead of potential issues.
These processes don’t depend on me. We have fail-safes, redundancy, and automation where it matters. But I choose to run these manually every morning because I want to stay deeply connected to the problems we solve.
Over-automation can create blind spots, and I never want to lose sight of the details that make the difference.
Being hands-on with these daily functions gives me real-time, firsthand insight—not just through a dashboard but by recognizing patterns before they become problems, detecting friction before it slows us down, and understanding the daily “weather” of the complex ecosystem we operate in.
Unnecessary? Maybe. But for me, it’s a habit that keeps us fully connected from the top down.
10k reps in. Because the details matter.
#Logistics #SupplyChainManagement #OperationsManagement #ParcelDataParty
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